Troubleshoot stuck submissions
Find time, materials or forms that have not reached the office, and get them sent.
Anything that has not reached the office is still on your phone, waiting to be sent. Each kind of record shows that in its own place. Get a good signal, open the app, and most of it goes by itself.
Where unsent work shows
| What | Where to look |
|---|---|
| Time entries | On the Time Sheet, the entry says Timesheet not saved to server due to no internet connectivity., or the reason the office gave |
| Materials and purchase orders | View Transactions on the home screen, under a red Unsaved Transactions tab |
| Notes, job status changes, Health and Safety, forms | Held in the app’s queue. They do not show individually; they go in order when you are online |
| Photos | Held on the phone until they upload |
Get it sent
Step by step: send what is waiting
- Move to good signal or Wi-Fi.
- Close the app fully and open it again. The queue is retried each time the app starts.
- Open the home screen. Unsent materials and purchase orders are sent from there.
- For anything still under Unsaved Transactions, open View Transactions and tap Submit outstanding transactions.
- For a time entry, open the Time Sheet and save the timesheet again.
When it still will not go
If an item shows an error from the office rather than a connection message, the office has refused it - for example a job that has since been closed, or a product that no longer exists. Sending it again will not help. Read the message, then tell the office what you were trying to record.
Things to pass on:
- What the record was - job number, date, roughly what was on it.
- The exact message, or a screenshot.
- Whether you had signal at the time.
Do not delete it
Settings > Storage Info has buttons that clear the app’s queue and pending items. They delete unsent work for good. Only use them if support asks you to, after the office has what they need.
Do not reinstall the app or clear its data either, for the same reason.
Avoid it next time
- Wait for a save to finish before closing the app or locking the phone.
- Open the app with signal at the start and end of the day so the queue empties.
- Do not save twice because a save is slow. The first one is queued; a second makes a duplicate.
See also
- Working offline - how work is held and sent.
- Contact support & get help - what to tell the office.
- Troubleshoot slow connections - weak signal.