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Change your password

Reset your password from the sign-in screen with an emailed link, or ask the office.

Last updated 4 Oct 2026

Overview

There is no change-password screen inside the app. You set a new password with Forgot my password? on the sign-in screen, which emails you a link, or the office sets one for you.

The Mobile sign-in screen with its Forgot my password link
Step by step: set a new password
  1. On the sign-in screen, tap Forgot my password?
  2. Enter your Email and tap Submit.
  3. Open the email and follow its link.
  4. On the Reset Your Password page, enter your new password and confirm it.
  5. Go back to the app and sign in with the new password.

If you are already signed in, sign out first with Logout on the home screen to reach the sign-in screen.

Or ask the office

The office can set a new password for you on your user in the Scheduler’s Users screen. Use this if the email does not arrive, or you no longer have access to that inbox.

Your PIN is separate

The PIN you use to get back into the app is kept on your phone and is not your password. Changing your password does not change your PIN.

To choose a new PIN, sign out with Logout and sign in again; the app asks you to create one.

Troubleshooting

  • The email does not arrive. Check your junk folder, and that you typed the email address the office set up for you. Otherwise ask the office.
  • The link has expired. Ask for a new one from the sign-in screen.
  • The new password is not accepted in the app. Sign out fully with Logout and sign in again, rather than entering your PIN.

See also